FRANK LEE

8462 Mississippi Blvd NW
Coon Rapids, MN 55433
Email:  This email address is being protected from spambots. You need JavaScript enabled to view it.
Mobile: (763)-732-2688

PROFESSIONAL SUMMARY

Management and Leadership

  • Strategic Planning: Planning, developing, and implementation of information solutions to facilitating corporate directives and growth.
  • Risk Management: Implementing process and procedures to mitigate and provide contingency plans by maintaining communication with the various departments or stakeholders.
  • Efficiency and Creativity:  Reduction in labor cost by automation and streamlining process and procedures.
  • Infrastructure management:  Define network management, support, deployment and installation process and procedures.
  • Result driven:  Consistently meet of exceed all goals and objectives
  • Coaching and Mentoring: Lead cross-functional teams with diverse technical backgrounds.  Provide advance technical training to engineering staff.

Technical

  • Expert knowledge:  Cisco, Nortel, 3Com, Motorola and Sync Research
  • Internetworking Design and Implementation:  LAN/WAN design, implementation and troubleshooting with an emphasis on Cisco and Nortel Networks products, Systems administration and integration, programmer analyst, project management and network management. 
  • Protocols and Technologies:  DDS, T1, E1, Frame-Relay, X.25, DS-3, E3, ATM, ISDN, xDSL, Cable, SONET, POS, IP, SMDS, BGP, OSPF, IGRP, EIGRP, RIP, SNA, STUN, SDLC, SDLLC, RSRB, DLSW, CIP, VIP, BOOTP, DHCP, DNS, VoIP, VoFR, VoDSL-AAL2, VoCABLE, VoATM, NTP, Decnet, IPX, PPP, VPN, L2TP, PPTP, IPSec, ODR, CRB, IRB, NetBIOS, HP OpenView, IBM TME10 NetView, NetCool, Aprisma. 
  • Operating Systems and Platforms:  Sun Solaris, HP/UX, DEC/Alpha, IBM RS/6000, NeXT, SCO, Novell Netware, Windows NT/9X, MAC, OS/2, VAX/VMS. 
  • Application and Programming:  Programming and scripting experience includes C/C++, JAVA, HTML, CGI, Visual C++, C-TREE, C-SCAPE, R-TREE, Assembly, Basic, Fortran, Access, Pascal, SQL, C-Shell, K-Shell, Perl, Expect, AWK, JavaScript, PerlScript.
  • Troubleshooting Tools:  Sniffer tools such as Fluke Meter, LAN Analyzer, Transcend, Network General Sniffer(Sniffer Pro/DSS), NetScout, OPNET SP Guru, OPNET IT Guru, OPNET ACE, NetIQ, NetQoS, Mercury Interactive’s Topaz and VuGen, and Visual.

INTERNETWORKING EXPERIENCE

Enterprise Application Performance
Analyze and profile new applications on the corporate network for bandwidth usage, application behavior, and latency using Mercury Interactive’s Topaz and Virtual User Script Generator(VuGen), OPNet ACE, OPNet SPGuru, NetIQ End2End, NetQoS SuperAgent Probe and Network General Sniffer.

Network Management
Manage NOC as 2nd and 3rd level network engineer using IBM TME10 Netview, NetCool, and Solarwinds NMS.  Developing network management tools to assist engineers to better utilized their time performing tedious tasks so they can concentrate on real network issues. 

Internet Access/Remote Access
Design dialup services for mobile users using 3COM Remote AccessBuilder.  Configure and setup of Cisco AS5200/AS5300 remote access router with multi-T1 lines for corporate dialup access.  Setup and configure VPN for remotely access their internal application and services using Cisco PIX and Checkpoint Firewalls.

Project Management
Worked with account teams, program managers, implementation teams, engineering teams and others to determine the scope, technical requirements and coordinate the process of managing a customer for a major Network Managed Services vendor.   Manage the migration of 3rd party connections to the new infrastructure.

LAN/WAN Implementation
Implement Data Center LAN and WAN connectivity to corporate headquarter.  Provide architecture to deploy a global MPLS core network.  Perform detail network assessment, design and implementation for network migration and planning.

Data and Voice Convergence (IPT)
Design and support hosted Cisco Unified Communication servers for small, medium and large businesses using Cisco Call Manager, Cisco Gateway, Cisco Gatekeeper, Cisco Unity, Cisco IPCC Express, SynApps VoIP Paging, Cisco Emergency Responder, CMG uOne and Mirapoint Messaging servers.

Network Security
Develop security architecture and standards for data transmission to ensure data integrity, confidentiality, and availability.  Perform venerability assessment to evaluate the current network security infrastructure for potential threats for both internal and external access.  Develop network security infrastructure design and support matrix.  Develop procedures and/or process for security incident reporting, security management process, information access control, personal security, configuration management, audits, incidents recording, contingency plans, authentication and access controls, security trainings, and termination due to security violations.  Perform system administration and maintenances for CheckPoint FW-1, PIX, and Raptor firewall.  Provide firewall support to remote access users and analyzing access logs.  Analyze network traffic using protocol analyzers such as NAI Sniffer, Wandel, and EtherReal Analyzer.  CIS-SCAN tool for security benchmark the current level of system security for Solaris, HP, Windows, and Linux operating systems.

LAN/WAN Troubleshooting
Extensive troubleshooting skills dealing with mix vendor networks of over 300+ customer networks with more than 12,000 routers and switches.  Hands-on experiences with protocols such as VoIP, IPSec, SNA, SRB, DLSW, STUN, SDLC, SDLLC, IP, IPX, DECNET, AppleTalk, RIP, OSPF, EIGRP, IGRP, BGP, ODR, CRB /IRB, Bridging and NAT.

CAREER SUMMARY

LEEFNET CORPORATION
12/11/2003-Present        Independent Consultant

Seek new engagement opportunities and provide networking solutions for small, medium, and large businesses in and around the Minneapolis/St. Paul area.  Provide computer and networking hardware and software solutions to the local communities.  Manage corporate relations and business strategies as well as day-to-day operations.

RANDSTAD TECHNOLOGIES
Contract to united health group - optum
7/20/2015-Present         Sr. Security Architect           

The Security Solutions Architect is a hybrid of roles incorporating the following disciplines: technologist; researcher; consultant; and business partner. Our solutions architects work as part of cross-functional teams supporting clients with their information security needs. They are accountable for leading project work streams, synthesizing and analyzing complex data, and collaborating to develop high-quality client deliverables. 

Primary Responsibilities:

  • Acting as a subject matter expert to guide and craft complex security solutions
  • Establishing security criteria based on business, compliance, risk reduction and use cases
  • Providing solution architecture driven by regulatory compliance and customer security policies
  • Creating and maintaining required Security Architecture documentation
  • Recommending security controls, improvements, upgrades, and/or purchases
  • Collaborating with peers and other technology professionals to create high quality solutions
  • Partnering with PMO to provide trusted consulting services to clients

SIGNATURE CONSULTANTS, LLC
Contract to Comprehensive Pharmacy Services
11/6/2013-4/11/2014      Network Consultant           

Works to design infrastructure solutions to meet application and client needs including problem definition, process requirements, proposed solutions, and implementation plan.

  • Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams and charts.
  • Prepares, tests, and installs solutions by determining and designing system specifications, standards, and requirements. Improves operations by conducting systems analysis, recommending changes in policies and procedures, and identifying enhancements.
  • Documents required software and hardware for new solutions including obtaining required information from vendors; recommending purchases; testing and approving products.
  • Updates job knowledge by studying state-of-the-art tools, techniques, and computing equipment; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Protects CPS and client businesses by keeping information confidential.
  • Provides information by collecting, analyzing, and summarizing service issues
  •  Accomplishes engineering and organization mission by completing related results as needed.
  • Designs network solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle.
  • Cisco UC540, PRI Gateways, CUCM, Unity

PARALLEL TECHNOLOGIES, INC
3/16/2012-1/16/2013      Senior Principal Engineer           

The Principal Network Engineer is part of a team responsible for providing technical engineering services for network infrastructure components. Network engineering services include all engineering activities required to design, implement, and maintain network, security, wireless, and voice technologies and solutions. Works closely with peers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.  The role would be to implement these solutions as well as help integrate them with other technologies like Cisco Unified Communications.

  • Strong Cisco Voice experience with Unified Communications Manager, Unity/Unity Connection, QoS, Presence, Contact Center Express, Informacast or AtHoc, and integration with 3rd party applications.
  • Cisco Networking and Cisco Wireless.
  • Configure and support Cisco ASA’s – VPN’s, IPS, NAT, ACL’s, etc.
  • Benchmark, analyze, report on and make recommendations for the improvement and growth of the network infrastructure and VOIP systems.
  • Expertise in virtualization at the server and desktop level with end-to-end planning and management experience across all applications, infrastructures and parallel activities.
  • Excellent documentation skills with the ability to create professional customer deliverables.
  • Work on deployment, monitoring, maintenance, development, upgrade and support of all network systems, including routers, switches, firewalls, IDS/IPS, VPN, and VOIP.
  • Work with peers to analyze network performance issues and identifying potential solutions.
  • Assist with the creation of policies and procedures, including those for design, implementation, and maintenance for review and approval by management.
  • Provide guidance and leadership to the work of others on the team and serves as a technical knowledge source within the organization

APEX SYSTEMS
Contract to CENTURYLINK
7/1/2011-1/13/2012           Contractor (Solution Architecture)

Tier 3 Engineer working with customers, clients, sales engineers doing break/fix, pre and post sales technical engineering and development.  Handle support for Cisco, Juniper, Adtran, Shortel, and Avaya products.

  • Adtran TA924e, NetVenta 12XX, 13XX, 3X00, 7XXX
  • Force10 Adit 600 Router/VoIP Gateway
  • Cisco Cisco 2600/XMCisco 1700, Cisco 1800, Cisco 2800, Cisco 2900, Cisco 3600, Cisco 3700, Cisco 3800, Cisco 3900, Cisco 7600, WS-C2900, WS-C3550, WS-C3560, WS-C3750, WS-C6509
  • SIP trunks, H.323 Gateways, MGCP Gateways

RHI– Rober Half International
Contract to Wells Fargo Bank
12/23/2009-6/30/2011     Contractor (Solution Architecture)

Network Architecture designs technical solution for Wells Fargo.  They focus on research and test new technologies / hardware and determine what is needed to be able to implement what the Architects.  Some of the projects are wireless technologies, implementing QOS, MPLS upgrades, integrating Wachovia, etc.  Once the technical solution has been designed it goes into testing to get certified prior to be put into production.  Once the solutions have been certified they had it off to another team of engineers to be implemented.  Establish standardization router configuration, Quality of Services/Class of Services, recommendations for network management, security, network equipment, IOS versions, and implementation plans.

  • Cisco 7204/6VXR, Cisco 7500, Cisco 3700, Cisco 3600, Cisco 2600/XM, Cisco 881, Cisco 1600, Cisco 1700, Cisco 1800, Cisco 2800, Cisco 3800, Cisco 4000/4500, Cisco 7600, CRS-8/S, CRS-8/40, Nexus 5K/7K, WS-C2900, WS-C3500, WS-C3550, WS-C3560, WS-C3750, WS-C6509, WS-C4003, WS-C4500, WS-C4900, WS-C5500
  • Working with HPNA, Expect scripting, Perl scripting, JAVAJSP scripting, Access DB, Postgress DB, SharePoint data mining.
  • Monthly executive reporting (LKPIs), PowerPoint presentation, Access DB and Excel charts and graphs

 

GLOW NETWORKS
Contract to CISCo SYstems
1/4/2009-11/20/2009       Network Consultant Engineer
Network Consultant Engineers are assigned to AT&T Mobility to work on the National Data Center Resiliency and Optimization Project.  The project teams will take the necessary steps to improve network symmetry and resiliency across the four National Data Centers including the development of implementation plans for network changes while minimizing impact to all running services.

  • Discuss and identify key issues impacting and stability of National Data Center.
  • Develop Engineering Plan documenting design strategy and steps required to implement changes focusing on layer 1-3 optimization.
  • Network Discovery (audit) and Gap Analysis.
  • Implement network changes by developing MOP (Method of Provisioning).

Analysts International inc
8/13/2007-10/31/2008     Solutions Architect       
Solutions Architects for Analysts International’s Unified Communications practice are responsible for driving business through presales as well as providing delivery of designs, implementation planning and deployments. Act as a subject matter expert in Cisco Routing & Switching and/or Cisco Unified Communications. Solutions Architects are provide leadership to the practice by the sharing of knowledge to the sales and delivery organizations.  Participate in both Pre and Post sale support.  Create SOW and respond to RFI/RFPs with the sales and management team.

  • Proficient skills with RIP/RIPv2, IGRP, EIGRP, OSPF, IS-IS, BGP routing protocols
  • Core Routing & Switching with Cisco 76xx, 65xx and 45xx switches
  • Cisco Router Platforms (18xx, 26xx, 37xx, 28xx, 38xx,72xx)
  • Site to Site VPN, DMVPN
  • IP Telephony Design and Implementation
  • SIP, H.323 and MGCP Gateway Protocols and Gatekeeper
  • Unified CallManager versions 4.x, 5.X, 6.X
  • Unified Contact Center Express 4.5(2)/5.X
  • Unity VM and UM 4.X/5.X
  • Cisco Emergency Responder 2.X
  • Syn-Apps IP Phone paging
  • Traffic Engineering through Quality of Service for LAN & WAN
  • PIX Firewall s
  • Checkpoint Firewalls

P3 - Professional Project Partners, Inc.
Contract to Best BUY Company
5/16/2006-2/16/2007       Senior Network Engineer           
Experience working with security appliances such as Checkpoint and Cisco PIX.  Serves as a Senior Information systems Security Engineer within the BestBuy/Accenture group.  Develops, designs, and provides implementation assistance, and Level III administration of network technical security solutions. Responsible for deploying an intrusion detection systems (IDS) into the BestBuy environment.  Perform firewall change management requests and provide 3rd level support for all security incidents within BestBuy/Accenture.

  • CheckPoint FW-1 NG
  • Cisco PIX
  • Cisco Catalyst 6509
  • Cisco Firewall Service Module (FWSM)
  • ISS RealSecure IDS
  • ISS Proventia A201 IDS
  • ISS Proventia G2000 IPS
  • ISS Proventia G1200 IPS
  •  
  • Enventis Telecom
  • 9/26/2005-5/15/2006       Senior Network Engineer
  •            
  • Experience maintaining a public switch network to VoIP using 5300, 5400 and/or 5800.  Experience with Cisco Call Manager. Experience with Unified Messaging.  Expert knowledge in LAN/WAN protocols, network tools to aid in fault isolation and resolution, network security and access methods such as PIX firewall design, VPN design, configuration, and support, or working knowledge in IP telephony.  Design and architecture Enventis MPLS core network upgrade.  Design and support Encompass VoIP services offering.  Provide pre and post sales support for the Encompass VoIP services and solutions.
  •  
  • Cisco 7600, Cisco 7206VXR, Cisco 3640/60, Cisco AS5300, Cisco AS5850, Cisco 2621XM, Catalyst 3524/48, Catalyst 3550, Cisco Catalyst 3750, Cisco Catalyst 6509, Cisco Catalyst 4003.
  • Cisco Call Manager
  • Cisco IPCC Enterprise/IPCC Express
  • CMG uOne
  • Mirapoint Messaging Server
  • MPLS

ATI – Advance Technologies Integration, Inc.
Contract to Citigroup – derivatives markets, inc.
6/16/2005-10/31/2005     Contractor

Provide design and implementation support for Citigroup acquisition of Knights Financials.  Perform installation and support for CheckPoint Firewalls for all traffic to and from CDMI.  Migrate all customer circuits from Knights Financials to CDMI.

  • Cisco 7206VXR, Cisco 3640/60, Cisco 2621XM, Catalyst 3524/48, Catalyst 3550, Cisco Catalyst 6509, Cisco Catalyst 4003
  • Checkpoint NG (Nokia Appliance)

 

RHI– Rober Half International
Contract to Metris Companies, Inc.
1/3/2005-9/26/2005        Contractor

Act as the subject matter expert for Metris to aide Network Services in a successful deployment of MPLS across Sprint’s Peer-less IP infrastructure.    Provide design and implementation documentation for the MPLS migration.  Establish standardization router configuration, Quality of Services/Class of Services, recommendations for network management, security, network equipment, IOS versions, and implementation plans.

  • Cisco 7206VXR, Cisco 3640, Cisco 2621XM, Catalyst 3524/48, Catalyst 3550, Catalyst 3750, Cisco Catalyst 6509, Cisco Catalyst 4003
  • Network General Sniffer
  • Network Observer

 

RHI – Rober Half International
Contract to League of Minnesota Cities
6/21/2004-Present          Contractor

Provide design and implementation plan for LMC with network equipment, configurations, costs, configuration standards, design, implementation plan and recommendations that are in line with the business and operational needs of the company.  Lead the project to implement the migration from start to finish and ensure a smooth transition of functional support by providing full turnover documentation.

  • Cisco 4507R, Cisco 4506
  • Cisco PIX 515E UR 6.3(3)
  • Cisco 2501, Cisco 2620
  • Cisco Wireless AP1200

 

RHI – Rober Half International
Contract to US Bank
10/7/2004-12/15/2004     Contractor

Provide project management and engineering for firewall migration for both internal and external customer network connectivity.  Discover, design, and coordinate the migration of the existing network connectivity to the new infrastructure.  Work with all site contacts to plan, engineer, and migration the current infrastructure during specific change management windows.  Design and formulate all steps required for circuit moves, network configurations, firewall rules, hardware replacements, QA, application testing, blackout, and engineering resource.

  • Sidewinder Firewall policy migration
  • CiscoWorks
  • Cisco routers and switches, 3COM routers and switches

 

AIC – Analysts International Inc.
Contract to CArgill Inc.
7/6/2004-10/5/2004        Contractor

Provide technical resource and support for Small Office VPN sites.  Install and upgrade all Nokia platform to IPSO 3.7.1 and CheckPoint Firewall-1 software to NG R55 with AI globally within Cargill.   Implement firewall policy change request and provide recommendations and solution testing for field installations.  Configure Site-to-Site VPN tunnels for B2B access to specific applications, systems, and services.  Reduce the cost of deployment by coming up with innovative methods of reusing existing hardware to minimize downtime and the purchase of new replacement hardware.

  • Nokia IP30, Nokia IP40, Nokia IP120, Nokia IP130, Nokia IP330, Nokia IP350, Nokia IP440, Nokia and IP530
  • Checkpoint FW-1 NG R55 with Application Intelligence
  • Provider-1

 

RHI – Rober Half International
Contract to The St. Paul Companies
2/16/2004-5/18/2004       Contractor

Provide technical support for overall network operation center.  Implement network change request and provide 2nd and/or 3rd level support the network operation center.  Provide recommendations and solution testing for field installations.  Implement firewall changes on CheckPoint Firewall-1 NG R55 for internal and external access.  Setup and configure Cisco VPN 3030 Concentrators for remote access from remote field offices.  Configure LAN-2-LAN tunnels for B2B access to specific applications, systems, and services.

  • CheckPoint FW-1 NG R55
  • F5 BIG-IP LoadBalancer 520
  • Cisco VPN 3030 Concentrator
  • Cisco IOS Firewall
  • Cisco Routers - (Cisco 7513, 7204, 4000, 3620, 2611,  2511, and 2509)
  • Cisco Switches - (6509, 5500, 4003, 3550, 2948, and 2924XL)
  • NAI Distributed LAN/WAN Sniffer

 

Schlumberger Network Solutions
1/1/2003-12/10/2003       Technical Architect I

The NIS Technical Consulting group completed the development and deployment of its Service Lines in order to increase worldwide Consulting revenue.  The Service Line Packages support the activities undertaken by the consultants in the NIS Technical Consulting throughout Schlumberger.  It is a standardized method of selling or providing network consulting services to clients such as GAP Analysis, LAN/WAN Network Design and Implementation, Network Inventory and Audit, Network Application Qualification Process, and Network Management.  It enables all consultants to respond quickly to RFPs and RFIs and deliver consistent service quality to clients. The globally deployed Service Line Packages will provide the processes, methodologies, and tools required to deliver quality-consulting services to our clients. Continue to provide 3rd level support to the support help desks and DeXa.Net engineering for escalations and network related issues.

  • OPNET IT Guru / ACE
  • SolarWinds Network Performance Management
  • NetQoS
  • NetIQ End2End Network Performance Management Suite

 

Schlumberger Network Solutions
10/8/2001-12/31/2002     Chief Network Architect

Develop commercial best practice design and document templates that become architectural and engineering standards.  Provide technical leadership for development the architecture of Schlumberger’s MPLS Core Network DeXa.Net, Quality of Services(QoS), Performance, and SLA Services.  This includes the differentiated Services Classes, admission control and enforcement, edge services scripting, core and customer edge routing protocol pass through, SLA provisioning enforcement, and assurance.  I act as design authority for the DeXa.Net Core Network, QoS, performance, and SLA assurance of all customers MPLS VPN.  Develop solutions and act as pre-sale and post sale support for DeXa.Net Core Network services.  Provide 3rd level support to the support help desks for escalations and network related issues.

  • NetCool – Network Management, Event Management, WebTop
  • InfoVista – Reports
  • Cisco RME
  • CheckPoint FW1
  • Cisco PIX 501, 525
  • Cisco IOS Firewall
  • NAI  Sniffer
  • Cisco Secure ACS
  • CiscoWorks2000
  • SolarWinds Network Performance Management
  • OPNET SP Guru
  • OPNET IT Guru / ACE
  • Spirent SmartBits 200/6000 Traffic Generator
  • CPLANE L3-VPN Activator
  • IC-PARC Traffic Optimizer
  • Cisco Routers(GSR 12016/12416, 10720, 7206VXR, 7513, 4000, 3600, 2600)
  • Cisco Switches(Cat 6509, Cat 5500, Cat 4003, Cat 3508, Cat 2948)

 

AT&T SOlutions
5/24/2001-10/7/2001       System Engineer/Manager

Manage a team of 4 engineers around the globe to support 24x7 engineering designs and implementation.  Systems Engineers work directly with AT&T Clients, as a member of a larger Outsourcing Team, and are responsible for Design, Engineering and Implementation Technical Support. Responsibilities of this position include the following: Assessing technical and deployment requirements and developing the technical solution. Development of the System Design Document(SDD), specification of the Network Equipment, development and documentation of the addressing plans, logical assignments and feature configurations. Ensuring compliance with the SDD during network deployment and providing tiered support to other technical team members during implementation. Developing technical migration plans and acceptance test criteria and act as the technical expertise in the area of network and equipment configuration.

  • Concord Network Health
  • Enterprise Network Design – Cisco Routers/Switches
  • HP OpenView
  • Cisco IOS Firewall

 

Netigy Corporation
1/3/2000-4/15/2001        Sr. Principal Consultant/Consulting Manager

As a Senior Principal, I am tasked to function as what I consider to be a Team Leader for the Consultants located in Raleigh, NC.  In performing this function, I handle the minor immediate needs of the Raleigh, NC, Consultants.  I assist the Account Executive (AE) on Sales Calls.  Provide technical expertise, make inquiries of the potential or existing Clients needs, and helps the AE build a winning strategy or approach.  Participate in infrastructure architect pre/post sales activities and during the Proposal writing process.  Regional resource or “Go to Resource” for consultants in need of Infrastructure knowledge and assistance.  Provide Project Leadership (or Liaison) between the Netigy Project Team and the Client.  Infrastructure Architecture knowledge and experience in Client engagements.  In addition I help the Customer Manager and Account Executives identify follow-up engagements, client budget issues/requirements, Political and Organizational Structure, etc.  Manage AT&T Solutions project to build a tools server for managing the customer networks and collect network resources.

Instructor engagement for Cisco Systems to build and teach Cisco internal Engineers the latest Cisco EFT deployment solutions such as VoIP, VoFR, VoDSL, VoATM and VoCable solutions.

  • CheckPoint FW-1
  • Cisco PIX 501, 506E, 515
  • Sonic Firewall
  • Cisco IOS Firewall
  • Network General Sniffer
  • Optimal Application Expert
  • Network Design – Cisco Routers
  • Training – Cisco Early Field Trial training and development
  • Cisco Unity Messaging Server
  • Spirent H323/SS-7 Gateway simulator, SmartBits 2000
  • Cisco Call Manager
  • Sun-Ray, Sun Cobalt Cube, Sun Netra-T1, Sun E220R, Sun E420
  • Routers/Switches – (Cisco 1700, 2500, 2600, 3600, 6130/6160/6260 DSLAM, 6400, 6732 GR-303 Voice Gateway, uBR7200, 7513, Cat 3550, Cat 3548, Cat 3508, Cat 5509, 6509, MGX 8850, BPX 8620)

 

MCI Worldcom Communications Inc
12/1/97-12/31/1999        3rd Level Senior Engineer

The roles and responsibility of the 3rd Level Sr. Engineer are to provide the WAN Managed Services for 300+ customers and deliver superior customer services by resolving complex customer issues on a 24x7 schedule from management or 2nd Level Engineers.  Attend customer briefings to address customer concerns and represent the interest of the network management.  Establish standards for network design and management acceptance criteria for existing and new customers being manage by the network management center.  Provide management with recommendations and research ways to provide engineers with better tools to manage customer network efficiently.  I design the internal lab with a Unix Tftp Server, NT Server, and Novell Netware to simulate traffic and to allow for remote access.  I act as the technical resource for 1st and 2nd level team members who need of advise or direction in order to diagnosing and resolve network related issues.

  • HP OpenView
  • Netscout Manager/Probe monitoring DS3/T1 interfaces.
  • Concord NetHealth – Lifecycle Performance Management, NetHealth Administration and operation for version 4.0 and 4.1
  • Network General Sniffer – Distributed Sniffer Pro
  • IBM NetView TME/10
  • Data Center Development
  • Knowledge Base Deployment
  • Citrix Wincenter
  • ServiceSoft KnowledgeBase
  • Cisco Routers
  • Bay Routers
  • Sync Research Frads
  • Raptor Firewall
  • Cisco IOS Firewall
  • DACS
  • HP/UX
  • Sun E250, Ultra5/10, E1000, E3000, E4500, and StorEdge A5200, Veritas Volumne Manager
  • Dell OptiPlex Servers

 

BUTLER TECHNOLOGY SOLUTIONS, INC.
7/14/1997-11/30/1997     MCI Project Engineer

Responsibilities included Integration of customer networks into MCI's Global Network Operation Control Centers, train 7x24 support engineers on the customer's network and network requirements, provide support to and during the migration process, and ensuring the documentation in correctly entered into the web server. Work with project's account teams, program managers, implementation team, engineering team and other support teams to determine the projects scope, technical requirements, and the GNMC's role. Coordinate receipt of finished documentation from the groups responsible for it's generation. Communicate the GNMC's requirements for acceptance of the account. Act as the primary point of contact between the GNMC and external groups for any installation issues relating to the GNMC such as acceptance criteria, Change Management for Documentation, Application, Capacity and any procedural issues for customer and external organizations on non-trouble related technical issues concerning the GNMC.

  • Frame-Relay/Lease Line utilization Reports
  • Frame-Relay, T1/E1, DS3, ATM, and DACS
  • HP OpenView
  • IBM NetView TME/10
  • Network General Sniffer

 

Lowe’s Companies, Inc., North Wilkesboro, NC
6/19/1995-7/9/1997        MIS Analyst III

Responsibilities included implementing Client/Server software configurations.  Analysis and designed of the current and future network infrastructure for Lowe’s Regional Distribution Centers and stores.  Support applications running on Novell 3.12, Novell UnixWare, Windows NT, Windows 95 and Windows for Workgroup.  Perform research and development on new hardware, Operating Systems and applications.  Perform system configuration of RS/6000 and PC(s) for deployment.  Provide 3rd level problem determination and support for 400+ sites on software, PC hardware, and network related issues.  Perform network analysis and trouble shooting using Fluke Meter, Bay Site Manager, Transcend, Network General Sniffer, and Lanalyzer. 

Analyze, coordinate, perform, inspect and provide network and system design information to the Distributed Systems Operations staff.  I perform the installation, service, maintenance, scheduling, vendor relations, customer service, training, and product evaluation to the organization.  I support the end user for all telecommunications and related systems issues in Distributed Systems Operations supported locations.

  • CheckPoint FW-1
  • Network General Sniffer – Ethernet/Token-Ring/T1 adaptors
  • Fluke Meter
  • Lanalyzer – traffic capture
  • Cisco Routers
  • Bay Routers
  • Windows NT
  • Novell Netware
  • AIX RS/6000
  • Windows NT workstations
  • IBM Thinkpads
  • IBM Desktop
  • Compaq Proliant Servers
  • Compaq Deskpro workstations
  • Citrix Wincenter
  • HP OpenView

 

Radiator Specialty Company, Charlotte, NC
10/4/1993-6/15/1995       Network Services Manager

Responsibilities included migrating database from an existing VM/S to a Client/Server Network environment.  Analysis and designed of the current network.  Wrote applications and reporting tools using C/C++, C-TREE, R-TREE, and C-SCAPE.  Administered Novell 3.11, SCO-UNIX, Windows NT and Windows for Workgroup.  Installed hardware and software configured setup of workstations, end-users support of software and hardware.

  • Novell Netware
  • Bay Switch/Router
  • HP Switch
  • SCO Unix
  • Windows NT
  • Windows 3.x
  • Wide Area Network (T1, Fractional-T1)

 

Contract Data Services, Inc., Winston-Salem, NC
8/30/1993-10/1/1993       Information Systems Consultant

Performed technical support for technicians and clients onsite.  Supported the following:  Installation of NCR and PS/2 machine, IBM Token-Ring, IBM 3270 Card, IBM PCMCIA Token-Ring Card, IBM PCMCIA Fax/Modem Card, NEC UltraLite VERSA, IBM Think-Pad, HP IIIsi/IV with HP JetDirect card.  Setup and support for OS/2 version 1.3/2.0 running on PS/2 and NCR machines, IBM 3270 Communication software for OS/2, IBM OS/2 Communication Manager, OS/2 Extended Services, IBM LAN and Token-Ring software for OS/2 and Novell Netware for OS/2, and AttachMate 3270 for Windows.

  • Novell Netware
  • OS/2 Server
  • OS/2 Workstation
  • AS400
  • IBM PS/2 Workstations
  • NCR PC Workstations

 

ADTECH - Advanced Technology Distributors, Turlock, CA
2/4/1993-7/30/1993        Systems Analyst and Administrator

Developed systems base on customer’s requirement.  Write bids and customer contracts.  Attended bidder’s conferences and evaluate current systems for customers, LAN/WAN consultant.  Maintain Novell Netware 3.11, LANtastic, Novell Lite, and Windows for Workgroups for customers and Adtech.  Installed and service networks, ordered parts from vendors, provide technical support to customers’ onsite and over the phone.

  • Pre and post sales for desktop and network solutions
  • PC Clone hardware installation and support
  • Novell Netware Administrator and support
  • School district sales representative, installation, and support

 

WSU College of Veterinary Medicine, Pullman, WA
10/1/1991-12/21/1992     Technical Assistant I and Senior Analyst

Operated OS/2 LAN Manager, Netware 2.11 for HP/UX, AT&T UNIX, NeXT, IBM MVS, DEC VAX/VMS, WANG VM/S, MAC, setup X-Windows on HP/UX, DEC ALPHA, NeXT, and E-mail.  Installed CD-ROM’s, SCSI controllers, IDE Controls, MFM/RLL controllers, ESDI controllers, sound cards, modems, scanners, and laser printers.  Performed programming in C/C++, Unix C, C-Shell, Bourne Shell, Quick BASIC, Paradox 3.5/4.0 and FoxPro/LAN 2.0.  Software support for Windows, WordPerfect, Lotus, Quattro Pro, Excel, AMI Pro, Kermit, and Procomm Plus for DOS/Windows.  Performed systems analysis and design using System Architecture CASE Tools, FoxPro/LAN 2.0.

  • PC Clone hardware installation and support
  • Novell Netware administrator and support
  • OS/2 LAN-Manager Server administrator and support
  • Linux administrator and support
  • HP/UX administrator and support
  • DEC Alpha administrator and support
  • NeXT administrator and support
  • AT&T Unix administrator and support
  • DEC VAX/VMS administrator and support
  • MAC administrator and support
  • Perl, C-Shell, Bourne Shell scripting and support

 

WSU College of Business and Economics, Pullman, WA
8/25/1988-6/1/1992        Technical Assistant I/Laboratory Helper I

Work for the Micro Computer Laboratory at the College of Business and Economics as a lab assistant.  Assisted and instructed students in the use of variety of computer software packages.  Maintained inventory, controlled the use of software, and monitored the use of the computer labs.

  • IBM PC and PC Clone administration and support
  • MAC administration and support
  • DEC VAX/VMS Line Printer Support
  • Perl, C-Shell, Bourne Shell scripting and support

 

TECHNICAL SUMMARY

Internetworking Equipment

Cisco 16xx, 25xx, 3000, 36xx, 4xxx, 5xxx, 65XX, 6400, uBR 72xx, 7xx, 75xx, 76XX, 10xx and 12xx routers, CRS-1, NEXUS 5K/7K, all Catalyst switches up to LightStream 1010, Cisco IP/VC 3510 Multipoint Control Unit (MCU), the Cisco IP/VC 3520 and IP/VC 3525 Videoconferencing Gateways, and the Cisco IP/VC 3530 Video Terminal Adapter (VTA), Tanberg Video Conferencing Center, Nortel Routers and switches,  3COM, Sync Research, plus a wide array of other networking products including LAN and WAN products.

 

 

Network Operating Systems

SUN Solaris, Sun-Ray, HP/UX, DEC/Alpha, SCO Unix, RedHat, Sun Cobalt Cube, IBM RS/6000, NeXT, Novell Netware, MAC, OS/2, Windows 2K,2K3,2K8/NT/9X/3.XX, VAX/VMS, Novell UnixWare, DOS, VMWare Workstation/Server/ESX/ESXi.

 

 

Hardware and equipment

Sun (Sun-Ray, Netra T1, Ultra 5/10/60, E2, E220R, E E420R, E250, E1000, E3000, E3500, E4500, E6000, Sun Fire V120/280/480, Storage Edge A1000/D1000, Sun Cobalt), IBM AIX RS/6000 320/590/F40/F50/F80/SP2, Dell Power Edge/Optiplex/Laptops/Desktops, Compaq ProLiants/Laptops/Desktops, IBM Desktop/Servers/Laptops,  NeXT, HP 9000, IBM PC Clones Abit/Asus/SuperMicro/MSI/Gigabyte/Intel, Apple MAC, DEC/Alpha

 

 

Networking Applications

DNS, WINS, NetViz, Visio, Sniffer, HP Sniffer Probe, Cisco Network Registar, QIP, Cisco Network Designer, Optimal Expert/Preview, OPNET IT/SP Guru

Firewalls

PC Firewall, PIX, Raptor, Check-Point Firewall, Cisco Firewall IOS, IPSec and 3DES, Check-Point VPN, Cisco VPN, Cisco IOS EasyVPN

 

 

Network Management

IBM TME10 Netview, HP OpenView, CiscoWorks, SPECTRUM, Transcend plus RMON probes, NetCool, Solarwinds, MRTG

 

 

Network Test Equipment

NAI Sniffer, Fluke, LAN Analyzer, HP Probe, Netscout, Visual, SmartBits

 

 

Network Protocols

TCP/IP, IPX, SNA, DLSW, SRB, SRTB, RIP, X.25, AppleTalk, DECnet, IS-IS, SNMP, RIP, OSPF, EIGRP, IGRP, MP-BGP and BGP.

 

 

LAN Topologies

10/100/1000 Ethernet, POS, Token Ring, FDDI, ATM and wireless.

 

 

WAN Topologies

HDLC, Frame Relay, ISDN, PPP, PPPoA, VPN, IPSec(DES, 3DES), L2TP, PPTP, PAT/NAT, MPLS, X.25, T1, DS3, OC-3, OC-12,  OC-48, TDM, ATM, Wireless, SMDS, SONET, POS, SS7, Voice over Frame-Relay, Voice over ATM, Voice over IP, Voice over ADSL, Voice over Cable, Cisco CallManager, Cisco Unity Messaging Server, Cisco IP/VC Conferencing.

 

 

Programming Languages

Perl, Expect, Java, JSP, ASP, VB, PHP, PyThon, CGI, HTML, Joomla CMS, DotNetNuke CMS, Apache/Apache Tomcat, IIS, MySQL DBA, Postgress SQL DBA, Oracle DBA, MSQL DBA, Access DBA, C, C++, Visual C, Shell scripting in Unix/Linux, Fortran and Assembly.

Training

Cisco: Advanced Router Configuration, Catalyst switches, VOIP, Campus ATM, CIT, CID, ICRC, AS5200, OSPF, BGP, Advance MPLS, OPNET SP Guru, Intro/Advance Bay Router Configurations, Concord Administrator/Performance Management, Microsoft Certified Systems Engineer, advance Perl Programming. Many other training programs as well.

 

Education

B.S., Washington State University, Pullman, WA
Major:  Mathematics/Computer Science

Cisco Certified Internetworking Expert (CCIE# 5050)
CCIE Voice (Written Exam – Preparing for CCIE Voice Lab)
Microsoft Certified Systems Engineer 2000 (MCSE #2100725)
Nortel Certified Network Specialist
NetAnalyst Certified